Time Limit For Returns:
All purchases (containing regular-priced items and sale items, excluding handmade items) can be returned within 30 days after you have received the package of your order.

Return Instructions:
-30 days no reason to return.
-Returned items must be in new, unworn condition without any damages and with the original hang tag attached.
-Gifts (if any) must be returned together.
-Original shipping cost is not refundable when an item is returned.
-Final Sale items cannot be returned.
-Handmade items are customized and do not support returns or exchanges.

Situations when you need to pay for the return shipping fee for more than one return:
-You don’t like it after you receive it.
-You no longer need it.
-The size does not fit.(For size issues, please refer to the sizing solution, we will provide you with a more satisfactory solution instead of a troublesome return process.)
-Any other personal subjective reasons.

Situations when OROMEN need to pay for return shipping fee:
-Product quality issues.
-The product is inconsistent with the picture.
-Product size measurement results are inconsistent with the size chart.
-Sent the wrong items.

You can log in directly to this interface to easily return items.
>>Start A Return

Or contact the ORO customer service team to handle your return.
>>support@oromen.com

Return address is in the continental United States
Once you start a return, the customer service team will provide you with the returns warehouse closest to your address.
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There are no returns warehouses in Hawaii.

After you fill in the form to start a return, the customer service team will send you the return address. If you do not receive the email, please contact the customer service team via support@oromen.com

We automatically issue a refund for the items within 1-3 days when your package is received and processed at our warehouse.

Original shipping cost is not refundable when an item is returned.

Refund arrival time:
Credit card: usually within 24 hours (may be delayed during holidays).
Paypal: usually arrives within 1-3 days.

If you want to exchange an item, we will start your exchange process after the warehouse receives your returned package.

For sizing issues, please click on sizing solutions. We do not recommend that you start the exchange process due to sizing issues.

Please note that our inventory is subject to change and the stock is not guaranteed until you ship your return back to us.
If the product you want to exchange is not in stock, we will recommend that you exchange the product or refund you according to the return process.